baj8 Privacy Policy — Your Information Is Our Responsibility

1 What Information We Collect

We collect various types of information when you create an account on baj8, use our services, and contact us. The purpose of collecting this information is to provide you with the best possible service and to ensure the security of the platform.

1.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and username
• National ID card or passport details (for KYC verification)
• Current address (for Bangladesh resident verification)

1.2 Financial and Transaction Information

• bKash, Nagad, Rocket, and Upay mobile numbers (for payment processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Detailed records of gaming transactions

1.3 Device and Technical Information

• IP address and browser type
• Device model and operating system
• Cookies and session data
• Time spent on the platform and navigation patterns

1.4 Communication Information

When you contact support through our live chat or email, a record of that conversation is kept, which is used to provide better service in the future.

2 Purpose of Using Information

baj8 uses collected information only for the following legitimate purposes. We never sell your information or share it with third parties for commercial purposes.

2.1 Account Management and Verification

Information is used to verify your identity, confirm your age, and keep your account secure. To create an account on baj8, the applicant must be at least 21 years old.

2.2 Financial Transaction Processing

Financial information is required to process deposits and complete withdrawals. The minimum deposit on baj8 is ৳100 and the minimum withdrawal is ৳500, which is generally completed within 1 hour.

2.3 Service Quality Improvement

By analyzing your usage patterns, we improve the platform experience, add new games and features, and try to offer relevant promotions.

2.4 Security and Fraud Prevention

We monitor transactions using automated and manual methods to prevent unauthorized access, money laundering, and any form of fraud.

2.5 Customer Support

Our Bengali-speaking support team is available 24/7 to help resolve your issues. Conversation records are kept to maintain the quality of that service.

3 Information Storage and Security

Keeping your personal information secure is one of baj8's top priorities. We protect your data using industry-standard technology and practices.

3.1 Encryption and Technical Security

• All data transmissions are secured through SSL (Secure Sockets Layer) encryption
• Sensitive information is stored on servers in encrypted form
• Regular security audits and system updates are carried out
• Two-Factor Authentication is available

3.2 Data Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, information may be kept for as long as necessary to meet legal obligations, resolve disputes, and enforce our agreements.

3.3 Access Control

Only authorized staff who need that information for their work can access your personal data. All staff are bound by strict confidentiality agreements.

4 Information Sharing and Third Parties

baj8 does not sell your personal information to third parties. However, information may be shared in certain specific situations necessary to operate the service:

4.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers, the necessary financial information is shared with the relevant payment provider. These providers follow their own privacy policies.

4.2 Gaming Software Providers

Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited data access to ensure fair play and technical services.

4.3 Legal Obligations

Information may need to be disclosed to comply with court orders, government directives, or applicable laws. In such cases, we always follow a minimum disclosure policy.

4.4 Business Transfer

If ownership of the business changes, your information may be transferred to the new owner, but the terms of this privacy policy will remain in effect.

5 Cookies and Tracking Technology

The baj8 website uses cookies to improve your experience and keep services running properly.

5.1 Essential Cookies

These are essential for the basic functionality of the website — such as keeping your session active, remembering your login state, and keeping security features enabled.

5.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and usage habits, making your future sessions more convenient.

5.3 Analytical Cookies

Anonymized data is collected to understand how different parts of the site are being used, which helps us improve our services.

5.4 Cookie Controls

It is possible to disable cookies through your browser settings. However, please note that disabling essential cookies may cause some important features of the site to not work properly.

6 Your Rights and Controls

You have specific rights over your personal information. baj8 fully respects those rights.

6.1 Right to Access Information

You can request at any time to know what information we hold about you. We will provide that information within 30 days.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. We will update the information subject to submission of valid proof.

6.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information may be required to be kept due to legal obligations.

6.4 Right to Object to Processing

You have the right to opt out of marketing communications or personal profiling. Contact us by email and we will change the settings according to your preference.

6.5 Right to Data Portability

You can request to receive your own information in a structured, commonly used format.

To exercise any of the above rights, contact us at [email protected].

7 Protection of Children and Minors

baj8 explicitly does not serve anyone under the age of 21. No information is intentionally collected from minors.

If a person creates an account using false information and is later found to be a minor, that account will be closed immediately and all stored information will be deleted. Legitimate transactions will be refunded, but any bonuses will be cancelled.

If you find out that a child is using our site, please notify us immediately at [email protected].

8 International Data Transfer

baj8 primarily serves users in Bangladesh. Some information may be stored or processed on servers in other countries due to technical infrastructure requirements.

Regardless of where data is processed, we ensure that equivalent protections as described in this privacy policy are maintained. Appropriate contractual safeguards are used for international transfers.

9 Policy Changes and Updates

baj8 may update this privacy policy from time to time. When significant changes are made, we will notify you in the following ways:

• A clear notice will be displayed on the website
• A notification will be sent to your registered email
• The "Last Updated" date at the top of the policy will be changed

Continued use of the service after an update will be taken as your agreement to the new policy. Therefore, it is advised to review this page regularly.

10 Contact and Complaint Resolution

If you have any questions, concerns, or complaints regarding your data privacy, please contact us. Our dedicated support team is always ready to help in Bengali.

Contact Methods

• Email: [email protected]
• Live Chat: 24/7 Bengali-speaking support

We aim to respond to all privacy-related requests within 30 days. Complex matters may take longer, in which case we will inform you in advance.

If you are not satisfied with the resolution we provide, you have the right to file a complaint through applicable legal channels.